nomad-photographers-surfers
nomad-photographers-surfers

HERTZ CAR RENTAL CON

PREVIOUS / NEXT

TRAVELS by KRISS on 06 january 2016

HERTZ CAR RENTAL CON My intention after our first misadventure with Hertz in Florida (see the flat tire in Florida) was to let the whole thing go away and not write bad publicity for the big car rental company since they seemed to have fixed our problem.
But now I have been charged nearly twice for another car rental with them and this is too much ! They deserve the consequences of this post which I hope will help people be on their guard if they rent through them or any other agency.

The first misadventure.

Back in Florida we happened to have a flat tire on a highway with one of Hertz rental cars.
After securing all the family on the side of the road as well as the car I called up their emergency line where I was told that if I couldn’t fix the flat tire myself to get the car back to the nearest agency I would be charged more than $700 for tow truck services.
The funny thing is that the car actually didn’t have a replacement tire and all I had was a repair kit that would never have fixed a burst out tire on the motorway.
None of this was actually our fault but we were treated as if it had been and with total disregard of the danger of a family of 5 with 3 children left on the side of the highway.
Finally after calling to their senses they towed the car away for free and replaced the car.
The whole thing took more than 5 hours and caused us lots of anxiety and distress.
They never offered any refund or anything else, not even an apology.

The second misadventure.

We decided to stick with them anyways for our next car rental, to get us from Madrid airport to Malaga airport a few days ago.
We booked the rental through their website at a given price (around $170 dollars).
We were charged $100 straight away on the card and received a bill clearly stating the remaining $70 to pay in Madrid at the agency when we would collect the car.
What happened is after a long drive and then a flight, arriving knackered at the airport, giving the agent our reservation in our basic Spanish, they actually charged us $200 which we clearly didn’t understand when we took the car.
We asked them to charge the remaining (for us the $70) on another card but they charged $200 ! Besides, they charged a full tank of gas even though we gave the car back with a full tank we purposefully refilled the car 5 km from Malaga airport.

Today, I contacted their after sales services which replied to me in a mumble jumble that the amount charged was correct, sending yet another copy of the invoice.
The funny thing is that the invoice clearly states a total amount of $170 while they charged a total of $300 ! I contacted them yet again but now that it has been done I am afraid it’s going to be a long process with letters and all that crap to get our money back.

Guys you have screwed us over twice within a month and we are not going to let that go away !

#carrentals #rentingacar #hertz #screwup #con #rentals #cars

.

COMMENTS

1 comments

Kriss on 2016-01-15
Ammendum : Hertz actually wired back $200 because it is only a deposit they cash in until they double check everything is fine with the car and they put it back in your account. Well, anyways, first of all they should have told me that in the first place rather than letting me believe I was rightfully charged twice the amount and repeatedly ! And then this is the first time this happens to us and not the first time we rent a car so I think they made a mistake and the rest is all a pack of bull crap ! Anyways, relieved about the money back, thank you Hertz.

Comment the general thread (or click another comment)







If you are made of flesh leave this the way it is

HIRE US FOR YOUR BLOGGING NEEDS

• web development
• writing
• translations
• proofreading
• illustrations
• photo edition

INTERESTED IN AN EXPERIENCE WITH US?

Name*

Email*

Prefered language

Location*

INTERESTED IN AN EXPERIENCE WITH US?

Name*

Email*

Prefered language

Location*